Sign in to MDC console

You can see a complete real life tutorial of how you connect to MDC console.

• To connect to MyCena DeskCenter console, the user has to be an owner or a SuperAdmin of the company , or he should have a role that has “Access console” permission.

2.1.1 Enter credentials

• The first step to connect to the console is to enter the credentials that the user has created in MyCena Desk Center first steps.

  

• In this step, the user has to enter his email address, password, check the “ReCaptcha” button and click on “login” button.

2.1.2 Enter 2FA code

• After clicking on “login” button a 2FA verification pop-up will be displayed, this pop-up varies depending on Two-factor authentication method selected in the profile section ( the default one is “Email code”).
• It can be “Code Verification” in which the user has to enter a code that appears in his 2FA application
• It can be “Email code” in which the user has to enter a code he received in his email address.

2.1.3 Reset password

• In the login interface, the user can click on “Forgot your password?” button.
• An email will be sent to the user containing “Reset password” button.
• The user will be redirected to the “Reset password” interface wherein he enters his new password.
• The user will be redirected to the login page.

2.1.4 Reset 2fa method

• To reset his 2FA application code, the user can click on “I don’t have access to my 2FA application” button
• The user will receive an email containing a button “Open my console” that he should click on or link that he can copy and paste it in his browser.
• The user will be redirected to the login page, which contains “Set up 2FA using app” pop-up.
• The user can copy the the code displayed in his 2FA app or he can scan the QR code.
• Finally, the user enters the code appeared in the app and click on “Confirm button”.